We would like to understand what broadband speeds/capacity you are experiencing, what your mobile phone coverage is like and how you travel?

The information gathered from the questionnaire will provide evidence to assist South Derbyshire Partnership to influence and shape local policy, lobby providers and Government and bid for funding to bridge service gaps in provision across South Derbyshire.

The questionnaire will take no more than 10-15 minutes of your time and results will be shared following analysis of the information. Thank you in advance for your time. 
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Do you live or work in the South Derbyshire? *

If you live and work in South Derbyshire please complete a seperate online survey so we can obtain details for both locations / addresses.

 
If you are a resident what is your current status? *


 
Given the increasing importance of broadband it is useful to find out what speeds and coverage are within your specific location. There are 8 questions in this section we would like you to complete.

If you work or own a business in South Derbyshire please provide answers for your place of work or the business premises.
 
What upload broadband speeds are you currently getting?

If you do not know the answer to the question you can use the speed checker at www.broadbandspeedchecker.co.uk

If you do not have broadband type "not applicable" and move onto the next question.

 
What download broadband speeds are you currently getting?

If you do not know the answer to the question you can use the speed checker at www.broadbandspeedchecker.co.uk

If you do not have broadband type "not applicable" and move onto the next question.


 
What type of connection do you have? *

Please select from the list below.

If you do not have broadband select "not applicable" or if you don't know the answer to the question please select “don’t know” and move onto the next question.

 
What upload speeds do you realistically need / require? *

Please select on from the list below.

If you do not have broadband select "not applicable" or if you don't know the answer to the question please select “don’t know” and move onto the next question.

 
What download speeds do you realistically need / require? *

Please select one from the list below.

 
Who is your provider? *

If your broadband provider is not listed below please choose "other" and type in your provider or if you do not know the answer to the question please choose “don’t know” and move onto the next question.






 
What broadband package do you have? *

If you do not have broadband select "not applicable" or if you don't know the answer to the question please select “don’t know” and move onto the next question.

 
On a scale of 1-5 how would you rate your current broadband provision/speeds?

If you do not have broadband move onto the next question.
 
This section is all about mobile connectivity and we want to find out how good your coverage is within your specific location. There are 7 questions in this section we would like you to complete.

If you work or own a business in South Derbyshire please provide answers for your place of work or business premises.
 
Do you use a mobile phone?

     
 
Which mobile network operator are you with? *

If your mobile provider is not listed below please choose "other" and type in your provider or if you do not know the answer to the question please choose “don’t know” and move onto the next question.










 
Rate your mobile phone reception at your specific location for making calls / sending or receiving texts and 3G, 4G or 5G internet connection.

If you work or own a business in South Derbyshire please provide answers for your place of work or business premises.
 
On a scale of 1-5 how would you rate your service for calling or sending texts?

If you do not have a mobile phone move onto the next question.
 
On a scale of 1-5 how would you rate your 3G signal?

If you do not have a mobile phone move onto the next question.
 
On a scale of 1-5 how would you rate your 4G signal?

If you do not have a mobile phone move onto the next question.
 
On a scale of 1-5 how would you rate your 5G signal?

If you do not have a mobile phone move onto the next question.
 
If you answered 3 or less, please describe why you are dissatisifed with your current service.

If you work or own a business in South Derbyshire please provide answers for your place of work or business premises.
 
Have you purchased additional equipment that utilises the internet to facilitate mobile phone use, and what equipment have you purchased?

 
Have you purchased additional equipment? *


 
If yes, what equipment have you purchased to improve your mobile phone reception.

If you do not have a mobile phone move onto the next question.
 
Have you tried alternative mobile phone operators to improve your reception?

 
I have tried another mobile phone operator. *


 
If yes, how did the service change? *


 
Do you have access to Wi-Fi in the local area, and where do you go if you don't have internet access at work / home, or your phone network is not working or is poor?

 
I can access free Wi-Fi in the local area. *


 
If yes, please provide the name of the village or town that you can access free Wi-Fi.

If you do not have a mobile phone move onto the next question.
 
This section of the questionnaire is all about how you travel to work or to use services in your local area, and what type of transport you prefer to use. There are 23 questions in this section we would like you to complete.

If you work or own a business in South Derbyshire please provide answers for your place of work or business premises.
 
Please choose the most common type of transport that you use to regularly travel to work, training or to use services? *

(Services include Doctors, Job Centre, Library, Council etc.)



 
How far do you live from your normal place of work, training or the services that you use regularly? *


 
How long does it currently take you to travel to work, training or services that you use on an average day? *


 
Would you consider any of the following types of transport to travel to work, training or services that you access daily? *






 
Travel by car

We would like to know more about why you use a car to travel to work, training or to use services, and what would encourage you to change to other types of transport.
 
Do you ever have difficulty finding a parking space? *


 
Where do you normally park your car? *


 
Please provide the location of where you regularly park your car,

Example: Swadlincote Bus Station Car Park or Melbourne, High Street.

If you do not use a car move onto the next question.
 
On your drive to work, training or to use local services do you ever get stuck in a level of traffic that you feel is unacceptable? *


 
On your journey home from work, training or local services do you ever get stuck in a level of traffic that you feel is unacceptable? *


 
Travel by bus

We would like to know more about whether you use a bus to travel to work, training or to use services and what incentives would encourage you to change to this type of transport.
 
Is there a regular bus service to get to work, training or services in the area you live? *


 
If you don't currently use the bus would  you consider using a bus to travel to work, training or to access local services? *


 
Travel by motorbike / moped

We would like to know more about whether you use a motorbike / moped to travel to work, training or to use services and what incentives would encourage you to change to this type of transport.
 
If you don't currently use a motorbike / moped would you consider biking to work, training or services that you use? *


 
Travel by bike

We would like to know more about whether you use a bike to travel to work, training or to use services and what incentives would encourage you to change to this type of transport.
 
If you don't currently use a bike would you consider cycling to work, training or services that you use? *


 
Travel by foot

We would like to know more about whether you travel by foot to work, training or to use services and what incentives would encourage you to change to this type of transport.
 
If you don't currently walk would you consider walking to work, training or services that you use? *


 
Do you have any further comments you would like to add that haven't already been captured in the survey?

If you do not have any comments move onto the next question.
 
We would like to ask that you complete the following details, to understand where the issues are within South Derbyshire:

 
Property number and Street name

 
Town / Village

If you have given answers to the questions as a business please provide the location of your premises.
 
Post code

 
Land line

 
What sector is your business in?

If you are completing the survey as a resident please continue to the next question.
 
If you would like a copy of the report or for more information about any particular services please choose from the below; *

If you chose "other" please provide details of what type of information you would like to know more about.

 
Thank you for taking time to fill out the survey today. 

The information provided by you in this questionnaire will be used only for research purposes. Your participation in this questionnaire is entirely voluntary and you can withdraw at this point. Your responses will be confidential and we will not collate information that would allow identification of your individual responses. To assist in protecting your confidentiality, we will not use any information that will personally identify you. All the data will be stored in a secure electronic format at South Derbyshire District Council and we will only share information among officers and other agencies where the law allows or requires it, if this will help to improve the service you receive and to develop other services in line with current data sharing practices.

We would like to share the details of your address including your telephone number with our Digital Derbyshire (Derbyshire County Council) colleagues so they can help identify solutions through the Digital Derbyshire Programme.

If you do not wish to participate with sharing of your details to improve and help identify solutions through the Digital Derbyshire Programme, please select Option A. *


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